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Universal Credit mandatory reconsideration explained

Disagree with a DWP decision? You have to ask them to look again before you can go to a tribunal. The clock starts on the date of the decision.

Last checked: 18 October 2026 · Written by Ivan S.

What it is Your request for DWP to reconsider a decision
Deadline 1 month from the date of the decision
Missed it? You can still ask up to 13 months later with a good reason

The two-step process

  1. Step 1: Mandatory reconsideration. Ask DWP to look again within 1 month of the decision. They reply with a mandatory reconsideration notice.
  2. Step 2: Tribunal appeal. Still unhappy? Appeal to an independent tribunal within 1 month of the date on that notice. It's free and DWP isn't the judge.

How to ask

  1. Use your Universal Credit journal online. It's the easiest route and leaves a written record. You can also phone the helpline or write to DWP.
  2. Say which decision you disagree with and the date on it.
  3. Explain why it's wrong, point by point, and attach any evidence: medical letters, payslips, tenancy agreements.
  4. If you post anything, put your name, date of birth and National Insurance number on every page, and keep proof of postage.

Is it a decision you can challenge?

Your payment changing from month to month because your earnings changed isn't always a new decision. If you're unsure, ask DWP in your journal to confirm the decision in writing first.

Want help writing your request?

Upload the decision letter and we'll explain it and draft a mandatory reconsideration request you can paste into your journal.

Explain my letter

This is general information, not benefits advice. For free help, contact Citizens Advice or a local welfare rights service. Letter Sorted is independent and not affiliated with DWP.